Nutrisystem Reviews

Nutrisystem is a scam. I have tried to cancel my order by phone, email and chat and cannot get in touch with anyone. They have run an unauthorized charge to my credit card. If I have to sue them, I will be happy to. This is the most unprofessional company that I have dealt with. If I could give them less than one star I would. BEWARE!!!!!!!!!!!!!

I was dreading the cancellation process, but I left my phone number for a call back, and received a call 1 hour later. She politely cancelled my subscription.

The food is great! in my opinion. I knew when I subscribed I only could do 2 months.

Three days and can't reach anyone at Nutrisystem!!! This is quite a change from the past. It's very suspicious!

I just received my nutrisystem order today and found a big surprise: they sent me 16 pizzas instead of the meals that I ordered. After sitting on hold for 1 hour and 34 minutes, Liz answered the customer service line. She said that they substituted the pizzas because they were out of the rest and that this was standard procedure. I protested but she said that they have the right to substitute and that was it. I said no way is that acceptable to anyone but she insisted that it was the way they do business. I demanded repeatedly to speak to a supervisor and was finally put on hold. Ater a long wait Liz returned and said that I could return the order at my expense. I finally just told her that we were done and I would let my attorney deal with this. YOU HAVE BEEN WARNED!! I called a friend who is on her second order of Jenny Craig and she says that their food is way, way better and the company great. Guess where I am going.

I have been trying to cancel my membership for 1 week now! Called twice and waited 2 hours and had to hang up because I didn't have anymore time to wait. Waited the 2 hours BOTH times. I have emailed 3 times now with no response. I also find it odd that I see someone from the CS department has responded to these reviews within the last few days but have not replied to any of my emails that were sent a week ago!! I have NEVER dealt witha company that literally makes it impossible to cancel your membership.

Food is great! Easy to follow program and honestly, if it wasn’t for the poor customer service I would still be a member. I’ve been on hold for 1.5 hours at this point simply attempting to delay my order date because it will not allow me to delay online, no one connects to chat and the only option I have is to be on the phone (in the middle of my incredibly busy day) just to make any adjustment. At this point I am cancelling and will NOT go back. Absolutely unacceptable and unprofessional. Every response to a negative review is the same- they do not care about their customers and everyone receives the same blanket response with no helpful suggestions other than to call- and they NEVER answer. Went from 4/5 stars to 1/5 stars. Will not support this company going forward.

Just received a large box of smelly, spoiled, and disgusting stuff. My order was placed August 25, 2022 and was just received today, September 9, 2022. I called last week to question its whereabouts and was told in was on its way. I said, “this is a box of all frozen product”, it’ll be melted by the time I get it. The extremely smart customer service person said “well, let’s see if it’s frozen when you get it”. Let’s see??????? It traveled from Georgia to Tracey, California where it sat for 5 days, then on to Arizona, it found its way to 3 different cities in Texas, then this frozen box traveled to 2 different cities in Louisiana, then on to Ocala, Florida and then to Port St. Lucie, Florida. Well just now it showed up on my doorstep, and you know what???????????? It’s all melted, the smell is all in my home. This is so unacceptable and disgusting. I should’ve have read these reviews before making this decision. So, Miss Smart Lady Rep from last week, yeah frozen stuff can’t last 10 days. FYI

horrible customer service. been on the phone for hours on hold trying to cancel. they should be fined.

Can not cancel. Had to be over phone and I was on hold over 6 hours two days in a row no one ever answered I had to cancel my credit card and block them

I ordered once a time from Nutrisystem and the other month i did not order anything . But they send me a message that my delivery on way and they charged me the second month by default . I tried to call their number but nobady answered me i waited hours by hours on the line . They are like a ghost company . I tried to cancel WHICH IDONT ORDER. The third day i reached them and the customer care representative was so rude blaming me that when i ordered the first month it means that it will continue forever . She was telling me that no way to cancel . As a customer we did not have to know all in detailed while online shopping . It is not our fault ı did not give any commitment to them . If you wanna order sth from them be careful . No way to cancel . First try to call them nobody is answering . At the end she told me to cancel the package but still charging the money ????? What kind of attitude is that ???? BE CAREFUL to order from this company . They will charge you forever